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Question: What should I expect for the first session? 

Answer: The first session is 55 minutes. The session will be comprised of an intake which includes questions pertaining to history as well as presenting concerns. Included in the cost of the intake is a psychodiagnostic assessment to ascertain present symptoms and to inform treatment. These questionnaires will be emailed or completed in office to obtain more information to inform treatment.  A treatment plan will be developed and it may include further assessment, psychotherapy, referrals, and or other treatment recommendations.  

Question: How long are therapy sessions? 

Answer: Sessions are 45 or 55/60 minutes.   

Question: How long are psychological evaluations?  

Answer: Depending on the evaluation it can take place over the course of one or several sessions. Please contact Dr. Cantrell for specifics regarding the referral question. 

Question: Do you have a late cancellation/no show fee? 

Answer: Dr. Cantrell charges for a late cancellation or no show if not provided notice more than 24 hours in advance. She does provide email appointment reminders to prevent these surcharges. 

Question: What if I want to use my health insurance?

Answer: Dr. Cantrell will provide a monthly superbill which can be submitted to insurance. Insurance may reimburse some or all of the cost of services depending on the out of network benefits. Please contact your insurance to determine your behavioral health benefits. 

Question: What types of questions do I need to ask insurance to determine eligibility for out of network benefits? 

Answer: A. "Do I have out of network benefits." B. "Do I have an out of network deductible." C. "How much is my out of network deductible." D. "Once my deductible is met, how much will you reimburse me for the following CPT codes..." The CPT codes are listed under the "Payment" tab. E. "How do I submit the claim to insurance directly since my provider is not in network with your insurance and does not submit billing to insurance directly."   

Question: What if I want to terminate? 

Answer: You can terminate treatment at any time. The patient is responsible for the cost of services rendered. 

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